The Clean Access Agent is required to be installed on all residential computers in order to have internet access. Every time you turn your computer on, the Clean Access log in screen will come up. If the Clean Access screen does not come up you cannot login to Clean Access and thus cannot log onto the internet.
When you try to login using the icon in the system tray in the lower right hand corner of your screen the following errors occurs: Clean Access server is not available on the network. This happens because of a firewall present on your computer. To resolve this issue
If the Clean Access login window still does not pop up please call the Help Desk at ext 7575
If you are getting the error message in the Clean Access Agent, "Network error: SSL certificate rev failed."
These are the steps to take to fix this issue.
Firewalls help protect your computers against hackers but an improperly
configured or malfunctioning firewall can prevent your computer
from connecting to the network. Presence of a firewall on
residential computers prevents the Clean Access server and the clean
Access client from communicating with each
other resulting in the following error.
Clean Access Server is not available on the network (Important Note: This error can also be caused if you are physically not connected to the network. Please check and make sure you have a good connection to the network before uninstalling firewalls.)
In order to disable the windows firewall (Windows XP ONLY)
Firewalls are designed to help protect your computer against hackers and NOT viruses. Firewalls are not required to be installed by USP policy and in some cases cause conflicts with Clean Access client. Presence of a third party firewall prevents the Clean Access server and the Clean Access client to communicate between each other resulting in the following error: Clean Access Server is not available on the network
Important Note: This error can also be caused if you are physically not connected to the network. Please check and make sure you have good connection to the network before uninstalling firewalls.
In order to uninstall third party firewalls: