| Home  |  About  |  Administrative Offices  |  Human Resources  |  Training and Development  

Human Resources Training and Development

Below are some of the training and development opportunities offered to USciences faculty and staff.  Contact the Human Resources Department for more information.

Controlling Anger Before It Controls You:This course will help you to explore the causes of anger, the different ways that anger presents itself, and coping tools that you can use. The information here can help you to manage your own anger effectively; to recognize when anger is the behavior that you are faced with even if it is masked as something else; and to recognize and respond to or diffuse anger in your work, family, and social lives. We will consider ways to change negative thinking, and ways to help develop healthier behaviors and a more fulfilling life.

Interpersonal Communication:Participants will learn Basic Models of effective communication and the pyramid of mutuality. They will also learn their communication styles and take an Emotional Intelligence Assessment.

Critical Elements of Customer Service:While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This three (3) hour course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Making Difficult Conversations Easier:Participants learn how to “approach” a difficult conversation in a way that assures success; to understand the factors that make some interactions more uncomfortable then they should be; the basics of good interpersonal communication - that makes all conversations easier; how timing and focus can help us make difficult conversations – easier; how to set goals and priorities so that difficult conversations have positive outcomes; the incredible value of re-framing in difficult conversations; to recognize and deal effectively with “difficult personalities.

Civility in the Workplace:Rudeness in the workplace has reached a crisis point. Throughout America, workers are reporting an increase in incivility. Bullying, profanity, insensitivity, and sabotage are making work lives unpleasant, and as a result, customer service and productivity are suffering. This class helps participants build civility awareness, learn replacement strategies, and improve their communication skills and conflict resolution methods. Whether you've seen it, heard it, been a victim of it, or need to manage it, this groundbreaking class is for you.

Conflict Management 101:Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth.

Mediation 101:Participants will review basic concepts related to conflict and conflict resolution (what, why, how); Learn about mediation (what it is and what it is not) and the role of the mediator; Learn and practice mediation skills in role-plays.

Negotiation 101:Participants will discuss how negotiation plays a role in their lives; identify common negotiation situations and strategies; practice skills that will support our negotiation styles.

(Managers/Supervisors only throughout the Spring Semester)
Performance Management: Managing Employee Performance: Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This one-day workshop will give you some of those skills.

© 2016 University of the Sciences in Philadelphia • 600 South 43rd Street • Philadelphia, PA 19104 • 215.596.8800
Web site Powered by ActiveCampus™ Software by Datatel, Inc.