Human Resources Training and Development
Below are some of the training and development opportunities offered to USciences faculty and staff. Contact the Human Resources Department for more information.
Anger Before It Controls You:This course will help you to explore the causes of anger, the different
ways that anger presents itself, and coping tools that you can use. The
information here can help you to manage your own anger effectively; to
recognize when anger is the behavior that you are faced with even if it is
masked as something else; and to recognize and respond to or diffuse anger in
your work, family, and social lives. We will consider ways to change negative
thinking, and ways to help develop healthier behaviors and a more fulfilling
Interpersonal Communication:Participants will learn
Basic Models of effective communication and the pyramid of mutuality. They will
also learn their communication styles and take an Emotional Intelligence
Critical Elements of Customer Service:While many companies
promise to deliver an incredible customer experience, some are better at
delivering than others. This three (3) hour course is designed around six
critical elements of customer service that, when the company lives them, bring
customers back to experience service that outdoes the competition.
Making Difficult Conversations Easier:Participants learn how to
“approach” a difficult conversation in a way that assures success; to
understand the factors that make some interactions more uncomfortable then they
should be; the basics of good interpersonal communication - that makes all
conversations easier; how timing and
focus can help us make difficult conversations – easier; how to set
goals and priorities so that difficult conversations have positive outcomes;
the incredible value of re-framing in difficult conversations; to recognize and
deal effectively with “difficult personalities.
in the Workplace:Rudeness in the
workplace has reached a crisis point. Throughout America, workers are reporting
an increase in incivility. Bullying, profanity, insensitivity, and sabotage are
making work lives unpleasant, and as a result, customer service and
productivity are suffering. This class helps participants build civility
awareness, learn replacement strategies, and improve their communication skills
and conflict resolution methods. Whether you've seen it, heard it, been a
victim of it, or need to manage it, this groundbreaking class is for you.
Conflict Management 101:Success in
dealing with conflict comes from understanding how we behave, as well as how we
can influence others. If we approach difficulties as needing to take place in
one or a series of conversations, and we approach those conversations with a
plan, we will find that we have less difficult people to deal with. More often
than not, we will also have more meaningful and significant conversations. In
this one-day workshop, you will learn how to turn difficult situations into
opportunities for growth.
will review basic concepts related to conflict and conflict resolution (what,
why, how); Learn about mediation (what it is and what it is not) and the role
of the mediator; Learn and practice mediation skills in role-plays.
will discuss how negotiation plays a role in their lives; identify common
negotiation situations and strategies; practice skills that will support our
only throughout the Spring Semester)
Management: Managing Employee
Performance: Inspiring someone to be their best is no easy task. Just how do
you manage for optimum performance? How do you create a motivating environment
that encourages people to go beyond their best? This one-day workshop will give
you some of those skills.